You can contact BT customer services on either 0800 800 150 or 0843 133 7110. Additionally, there is also a contact number for their London head office on 0207 356 5000.
Mobile users can click on the number above to call this company.
This is a non affiliated call connection service. The call connection telephone numbers supplied by phonethem.co.uk are charged at 7p for the first minute and then 7p per minute plus your phone companies access charge. Callers must be over the age of 18.
BT Customer Services – 0843 133 7110
If you want to speak to BT customer services then you can call 0843 133 7110, 0843 504 7163 or 0800 800 150.
The 0800 is a freephone numbers from landlines and mobiles while the 0843 number is charged at 7p per minute plus the access charge and this increases to 13p per minute plus access charge for the 0870 number.
You can call any of these numbers to make general queries about your BT services or to find out about specific departments within the company. Departments can include for their broadband, TV, Sport or other products.
You can also use 0800 800 150 if you have problems with your BT Mobile service, call features or other parts of the plan. The helpline is available from 8am until 8pm weekdays and from 9am to 6pm on Saturdays and Sundays.
You can also access the FAQs page or chat live to an advisor through their website http://www.bt.com/help/home/contactus/ which is also has a community forums section.
Moving Home or Switching to BT – 0800 100 400
If you are with BT and are moving home or want to switch to BT in your new address, you can call the freephone number 0800 100 400 from 8-8 Mon-Sat and from 9-6 on Sundays. The number can help you sort out relocating your phone, broadband or TV services to your new address or to set them up if you currently don’t use BT for these things. If you are unsure what package you want, you can use the main customer services number 0800 800 150 to get a quote first.
There is also an online help guide for moving home or switching to BT which can be seen at http://www.productsandservices.bt.com/products/homemove
Cancellations – 0800 783 1401
If you need to cancel your service with BT, then you should call 0800 783 1401. This puts you through to the cancellations team who can look at the process and see what they need to do to cancel a landline, broadband, TV or sports package.
Calls to this number are free apart from when using payphones and opening hours are Mon-Fri 8am until 9pm, Saturdays from 8am until 8pm and Sundays from 9am until 6pm.
If you are calling for someone else or about someone who has passed away, you should call 0800 169 1663 during the week from 8am until 6pm – this line is closed on weekends.
You can also notify of a death to the special email address – https://bt.custhelp.com/app/contact_email/c/5608,5615
Billing Support – 0800 433 311
BT has an automated 24 billing support number on 0800 433 311 that lets you check your bill balance, find out about call charges and manage your direct debit. It is open every day of the year.
You can also speak to someone on their main number 0800 800 150 or pay a bill through the secure payment processing at https://www.bt.com/s/apps/appsbills
Technical Support – 0800 800 150
If you have a technical problem with your BT service and don’t know what to do, then you can contact customer services on 0800 800 150. This line can help with problems with your landline, mobile, TV and sport packages and is open from 8-8 weekdays and from 9-6 weekends. If you know what department you require, you can also ring them directly on the number below:
BT Technical Support Phone Numbers
|Landline problems||0800 800 151||24/7/365|
|Broadband, TV, email problems||0800 111 4567||24/7/365 (best time to call: from 12 Noon to 4pm|
|Cloud problems||0800 500 3114||Mon-Fri 9am-9pm, Sat-Sun 9am-6:30pm|
|SmartTalk problems and support||0800 011 3845||Mon-Sat 8am-8pm, Sun 8am-6pm|
|Issues with your BT ID||0800 707 6310||Mon-Sat 8am-8pm, Sun 8am-6pm|
|Problems with outdoot equipment||0800 023 2023|
|Problems with a building owned by BT||0800 223 388|
All of these numbers are UK freephone numbers, which means are free to call from all UK phones.
BT Complaints Helpline – 0207 356 5000
If you need to make an official complaint to BT, then you can call their head office on 0207 356 5000. This is a local ate number that puts you in touch with someone in their London head office. Other less severe complaints can often be handled by the specific department or by their technical helpline on 0800 800 151.
You can also use online chat options to register a complaint including through the office website on https://www.bt.com/help/home/complaints.html or by putting your complaint in writing to:
Customer Service Manager,
BT Customer Correspondence Centre,
International Contact Number +44 179 359 6931
If you need to call BT about a concern from outside the UK, you should ring +44 179 359 6931 where you can be put through to the right department. Be aware that this call will be a lot more expensive than it would be if you made it from within the UK.
All Popular BT Contact Numbers
|General customer and technical services + complaints||0800 800 150|
|Head Office in London||0207 356 5000|
|Cancel any BT services||0800 783 1401|
|Move to BT or move your address on existing account||0800 100 400|
|Support for billing queries||0800 433 311|
|Support for landline customers||0800 800 511|
|Support for TV, Broadband and email customers||0800 111 4567|
|Support for Cloud customers||0800 500 3114|
|Support for SmartTalk customers||0800 011 3845|
|BT ID issues||0800 707 6310|
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