BT Box Office is the paid service offered by BT for certain big sports events. If you want to get in touch with the team with general queries about the service, you can call the main BT helpline on 0800 800 150. This is a freephone number and is available 24 hours a day, 7 days a week.
Ordering an event
If you are a BT Sports customer and you want to order one of these events, you can go to channel 494 or press the BT Player button on the remote. This will provide the on-screen instructions for you to follow. If you have created a PIN for your box to stop accidental purposes, you will need to input this to confirm the purchase.
If you have BT Sport and Sky TV, you can use the Box Office button on the Sky remote to access the service. SkyQ customers can find it under the Box Office section of their TV Guide via the home button or you can go straight to channel 494.
If you don’t have a BT Sports subscription and want to watch the event, you can order it online to watch via your Sky TV box. When you do this, you cannot record the event to watch again later.
Fixing a problem
If you are having problems with your BT Sports package such as error code while watching on a computer or app or problems ordering a Box Office event, then you can ring the main customer services team on 0800 800 150 or +44 179 359 6931 if you are outside the UK. Calls are free in the UK but can cost more abroad, depending on your location and time of the call.
You can also visit the Contact Us page of the website and here you can launch the Live Chat feature. This is available from 7 am until 22:45 pm every day. This page also lets you check for any service issues with their service status system. Or our BT page.
Account and billing queries
If you want to query a payment taken, get a refund for a Box Office ordered by mistake or query an item on your bill, you can speak to the account team on 0800 800 150. They are available from 8 am until 9 pm weekdays, 8 am until 8 pm Saturdays and 9 am until 6 pm Sundays.
If you just need to make a payment against your bill, get the balance on your account or manage your direct debit, use the automated line 0800 443 311.
Placing, tracking or changing an order
Because you order Box Office products through your box or online, there’s no wait for them to be delivered. But if you want to join BT Sport to access a Box Office event, you can call 0800 800 150. They are available from 8 am until 9 pm weekdays, 8 am until 8 pm Saturdays and 9 am until 6 pm Sundays.
To track or change an existing order for new equipment, you can ring 0800 783 1401. Have your account or order number to hand when you call. Opening hours are the same as above.
Cancel BT Sport
If you have decided it is time to make a change and you want to cancel your BT Sports package entirely, you can ring the team on 0800 783 1401. They are available from 8 am until 9 pm weekdays, 8 am until 8 pm Saturdays and 9 am until 6 pm Sundays. They will be able to walk you through the cancelling process, let you know about any terms that apply and process the cancellation for you.