British Gas Phone Number

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british gas telephone number

Our connection service is provided by phone them, who have no affiliation with the British Gas. Our service allows you to get connected to British Gas, quickly, saving you time. Calls cost 13p per minute plus your phone company’s access charge. Callers must be over the age of 18. Please read our full terms here.

British Gas customer services – 0800 048 0202

Call British Gas customer services on the free phone number 0800 048 0202 if you need to query a bill or payment that has been collected, change the tariff you are currently on or query anything else about your existing account for gas or electricity through the company.

You can also ring 0800 048 0202 to notify of a change of address and to alter your supply from one property to another.  It can also be used to cancel your current account when switching to a new supplier.  The number is available weekdays from 8am to 8pm and from 8am until 6pm on Saturdays.  It is closed Sundays and bank holidays.

Textphone & minicom helpline – 18001 0800 072 8626

If you are hard of hearing or have speech difficulties, there is a special accessibility number 18001 0800 072 8626 to use with a text phone or a minicom device.

Welsh Language Helpline – 0800 072 8630

Call the dedicated British Gas number for those speaking Welsh on 0800 072 8630 – this is a Freephone number

Rhif ffôn nwy Prydain ar gyfer cwsmeriaid Cymraeg: 0800 072 8630.

Scottish Gas – 0333 202 9802

To contact Scottish Gas, the department of British Gas for customers in Scotland, you can call 0333 202 9802.  This is still part of the Centrica group and you can use any of the numbers on the page also to report problems such as technical support with a meter reading, top up your prepaid gas card or even let them know about a boiler problem.  The line is available 8am-8pm weekdays and 9am-5pm Saturdays.

Pay as You Go energy – 0800 048 0303

Ring British Gas on the free phone number 0800 048 0303 if you are one of their Pay As You Go customers and need to query something about your service.  This might include potential faults with your meter or if you need an engineer to inspect or replace the meter. You can also use it if you think there is something wrong with your energy usage or have lost your key card.  Call 0800 048 0303 to get a replacement card or if you want to change either your tariff or the monthly bill structure.

british gas pay as you go help

Top up your Pay as You Go meter – 0800 107 0188

If you need to call British Gas to top up your Pay As You Go meter, you can ring 0800 107 0188.  This is a 24 hour number so you can all at any time.  You can also use any PayPoint shop to top up your key card and can find the nearest to your location at https://www.paypoint.com/en-gb

Join British Gas – 0800 980 6005

If you would like to get a quote for your energy needs from British Gas you can call 0800 980 6005. You can find out about prices and further information about their various tariffs as well as setting up the switch process. The number is available from 8am until 8pm weekdays and from 9am until 5pm on Saturdays closed on Sundays.

Website technical support – 0800 048 0505

Should you experience technical problems with the British Gas website, you can call 0800 048 0505 to get assistance. For example, if you cannot submit a meter reading or book a service for your boiler, you can call this number. Should you lock your online account due to incorrect passwords, you can also call this number to unlock it or to get new login information.

British Gas HomeCare – 0800 048 1000

To speak to British Gas’ Homecare team, you can call 0800 048 1000 to speak to someone who can help with matters such as a boiler breakdown, problems with your heating or even issues with your monthly payments. Homecare is a boiler, heating and plumbing insurance policy that allows you to cover important systems in your home and deal with any breakdowns.  If you want to know more about the cover and prices, upgrade your current cover or add cover for home appliances, then you can call 0800 048 1000.  The number can also assist if you are having payment issues, struggling with your bills or need to change the payment information.  Finally, call the number to schedule an engineer’s visit for regular servicing or due to a breakdown. In addition, you can use the below numbers for specific departments:

british gas homecare

HomeCare Phone Numbers

To speak to British Gas’ Homecare team, you can call 0800 048 1000 to speak to someone who can help with matters such as a boiler breakdown, problems with your heating or even issues with your monthly payments. Homecare is a boiler, heating and plumbing insurance policy that allows you to cover important systems in your home and deal with any breakdowns.  If you want to know more about the cover and prices, upgrade your current cover or add cover for home appliances, then you can call 0800 048 1000.  The number can also assist if you are having payment issues, struggling with your bills or need to change the payment information.  Finally, call the number to schedule an engineer’s visit for regular servicing or due to a breakdown. In addition, you can use the below numbers for specific departments:

HomeCare Phone Numbers

DEPARTMENTUK CONTACT NUMBER
General Queries inc Breakdowns0800 048 1000
Incept Homecare Policy0800 980 6004
Book annual service0800 294 9678
Breakdown bookings0800 000 999
Replace your boiler0800 009 4450
HomeCare Business customers0800 048 1687
Cancel your HomeCare policy0800 294 9123

HomeCare Postal Address

If you need to write to British Gas about the Homecare policy, you can do this to the following address:

  • HomeCare Membership Office,
  • Murdoch House,
  • Bothwell Road,
  • Uddingston,
  • G71 7UD,
  • United Kingdom

Gas & electricity installations – 0800 072 5280

Contact British Gas to arrange the installation of a new gas or electricity supply to a property by ringing 0800 072 5280. This is a Freephone number and you can call it as a customer or as a developer who is in charge of building new properties as well as homeowners who have extended their property and require additional cover.

Gas and electricity theft – 0800 587 2737

If you think someone is stealing your gas or electricity, you can call them on 0800 587 2737. Theft of electricity or gas is a serious crime and you should also contact the police so the person can be apprehended.  The number is also available if you think someone has tampered with your meter and causing it to offer incorrect readings.

Report a power cut to British Gas

REGIONUK CONTACT NUMBER
England (east)0800 783 8838
Midlands (east)0800 056 8090
London (all)0800 028 0247
North Wales, Cheshire, Merseyside0845 272 2424
Midlands (all but east)0800 328 1111
England (north)0800 66 88 77
England (north-west_0800 195 4141
Scotland (Hydro customers)0800 300 999
Scotland (Scottish Power customers)0845 272 7999
England (south-east)0800 783 8866
England (south)0800 072 7282
Wales (south)0800 052 0400
England (south-west)0800 365 900
Yorkshire customers0800 375 675

Energy Saving Advice – 0800 072 8629

To get impartial energy savings advice and tips, you can call British Gas on a free number – 0800 072 8629. The number is free from landlines and mobiles and allows you access information about ways to improve your home’s energy efficiency and therefore save money on your bills. You can discuss matters such as solar panels, double glazing technology and loft insulation on the Energy Saving Advice team.  They are available 8am to 5pm, Monday to Friday.

british gas energy advice

British Gas emergency contact number – 0800 111 999

Call the national gas emergency number on 0800 111 999 if you smell gas or think that there could be a carbon monoxide leak in your property.  This number is available regardless of whether you are a British Gas customer or not.  Make sure you and your family are safe before making the call, either outside the property or with all windows and doors open to let air in.  If you experience an electricity cut, you can call your network operator to find out who to get in touch with or use one of the numbers below for your region:

Report a power cut to British Gas

REGIONUK CONTACT NUMBER
England (east)0800 783 8838
Midlands (east)0800 056 8090
London (all)0800 028 0247
North Wales, Cheshire, Merseyside0845 272 2424
Midlands (all but east)0800 328 1111
England (north)0800 66 88 77
England (north-west_0800 195 4141
Scotland (Hydro customers)0800 300 999
Scotland (Scottish Power customers)0845 272 7999
England (south-east)0800 783 8866
England (south)0800 072 7282
Wales (south)0800 052 0400
England (south-west)0800 365 900
Yorkshire customers0800 375 675

Probate enquiries – 0800 294 3125

Ring the British Gas specialist probate customer services team on 0800 294 3125 to query the situation when someone passes away. These specialist advisors can help you at this difficult time with matters such as changing the details on the account and ensuring anyone remaining in the property is still receiving their energy supplies.

British Gas business enquiries – 0800 107 3457

Contact British Gas business department by calling 0800 107 3457 to discuss any aspect of your business account.  You can use it to get a quote to bring your account to the company as well as for servicing requirements for boiler, plumbing or any gas appliances.  There is also an official website for business customers at https://www.britishgas.co.uk/business/help-and-advice-business/contactus where you can send information or queries.  You can also use the email address for the team at [email protected] to send an email.  Make sure you have your business name and account number featured in any communications.  The email address also applies for Scottish Gas customers.

British Gas complaints – 0800 072 8632

To call British Gas with an official complaint, you should ring 0800 072 8632, a free phone number. This is for all customers including direct debit payments apart from Pay As You Go customers who should instead ring 0800 072 8633.  You can use this number to query bills or report a faulty meter. Advisors can let you know the complete formal complaints procedure if they are unable to assist. You can also use the numbers below to complain about specific departments or policies and for Scottish Gas customers:

Telephone numbers for British Gas complaints

COMPLAINTS UK PHONE NUMBER
Gas & Electricity0800 072 8632
Pay as You Go rate0800 072 8633
HomeCare 0800 048 1000
Small Business 0330 100 0222
Business0845 072 8644
Boiler Installation 0800 294 4460
Deal Service0800 316 8219

You can additionally write to the company to issue a complaint at the following address:

  • Complaints Department
  • PO Box 226,
  • Rotherham,
  • S98 1PB,
  • United Kingdom

Hive by British Gas – 0800 980 8614

If you need to contact British Gas regarding the Hive smart heating system, then you can all this free number – 0800 980 8614. This number is free from mobiles as well as landlines and handles queries about your wireless thermostat as well as the associated mobile app not working correctly. There is also a dedicated email address for the team at [email protected]  Other queries relating to technical support matters can be directed to 0800 980 0649

british gas hive

Important British Gas phone numbers

DEPARTMENTTELEPHONE NUMBER
Customer Services department0800 048 0202
Scottish Gas customers0333 202 9802
Pay as You Go Energy customers0800 048 0303
Join British Gas (new customers)0800 980 6005
Website Support0800 048 0505
British Gas HomeCare queries0800 048 1000
Supply Installations queries0800 072 5280
Energy Theft0800 587 2737
Energy Saving Advice team0800 072 8629
Business Enquiries (all)0800 107 3457
Complaints (general)0800 072 8632
Hive by British Gas queries0800 980 8614

Contact British Gas online

If ringing the company takes too much time, then you can complete their online contact form and have someone contact you instead.  This is for queries on all matters including those that affect your heating system – https://www.britishgas.co.uk/Help_Advice/ContactUs/

Write to British Gas

If you prefer, you can still send a letter to the company regarding any matter, although this is slower than other means.  Send your letter to:

  • British Gas (Customer Services Department)
  • PO Box 226,
  • Rotherham,
  • S98 1PB,
  • United Kingdom.

British Gas mobile app

British Gas now have a mobile app to allow smartphone users to submit meter readings, check their tariff, book an engineer’s visit or even pay their bills.  You can download it at the following locations:

iTunes (Apple) –

itunes.apple.com/gb/app/british-gas/id340473961

Google Play (Android) –

play.google.com/store/apps/details?id=com.centrica.android.britishgas

Amazon app –

www.amazon.co.uk/British-Gas-Trading-Ltd/dp/B00QX8GNXG

Contact British Gas on social media

You can also reach the company on their social media profiles allowing customers to send messages and find out about company changes.

Facebook page

www.facebook.com/britishgas

Twitter page

www.twitter.com/britishgas

Contact customer services on Twitter

twitter.com/BritishGasHelp

Watch British Gas’ YouTube Videos

www.youtube.com/britishgas

British Gas on Google+

plus.google.com/+BritishGas

Check out their company profile on LinkedIn

www.linkedin.com/company/british-gas

British Gas Telephone Numbers

British Gas remains one of the largest energy suppliers in the UK, currently providing gas and electricity to around 11 million homes around the country. People depend on the company to keep their boiler running and to keep the electricity to their homes flowing so if there is a problem then they often need a phone number for British Gas. This new number avoids the crush of the main line and allows you to contact the correct department move avoiding the queue to have your query dealt with faster. The number serves as a British Gas customer service phone number that allows you to do a lot more than just check about your current gas or electricity service. The number can get you access to people who can check how much of either you are using each month and to help with bill prediction. You can also get information about past bills, annual or monthly figures and find out if there are any new tariffs available to help lower your payments.

Contact British Gas

This is also a British Gas moving home number where you can change your details. This allows you to ensure your new property has a supply of gas and/or electricity when you move in.

It also means you will no longer be billed for the use at your old property once you have moved out.

The service also works as a British Gas boiler cover phone number to access their Homecare service. This provides cover for heating, plumber and drains around the house including the boiler and radiators, leaking pipes and blocked drains.

The service involves sending out a qualified tradesman to your home to deal with the problem and can include emergency call outs if there is a leak or other problem that needs to be dealt with quickly.

What Is British Gas Homecare Contact Number?

The HomeCare customer free phone number is  0800 048 1000 and if you are looking for one off repairs then call 0800 000 999.

What Do You Do If You Smell Gas?

Do you think you can smell a gas leak, or are worried about the possible fumes leaking of carbon monoxide, then please call the freephone British Gas Emergency Services emergency line on 0800 111 999. Please open all doors, windows or any ventilation elements that you have in the area of the suspected gas leak.

What Is The British Gas Business Contact Number?

If you are a British Gas business customer, then you need to speak to a business advisor regarding your account or any queries you have. Your British gas business contact will be more than happy to help, a number you can use is 0872 722 7069.

What Is The British Gas Electricity Contact Number?

For British Gas electricity enquiries, for domestic accounts, you can call the freephone number 0800 048 0202.

What Is The British Gas Postal Contact Address?

British Gas postal address is; British Gas, PO Box 227, ROTHERHAM, S98 1PD

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