Brighthouse Contact Number: 0800 525 226

0843 133 7231

Brighthouse is the UK’s leading company offering household appliances, electronics and furniture on weekly payment plans. If you need to contact them you can ring the freephone number 0800 525 226.

Mobile users can click on the number above to call this company.

bright house logo

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Customer services

Customer services – 0800 525 226

Brighthouse has a network of 300 stores around the UK and helps 270,000 customers to get items they couldn’t otherwise afford.  They are a member of the Financial and Leasing Association (FLA) and have a high quality of customer service. If you want to talk to their customer service department, you can ring for free at 0800 526 069.  Lines are open weekdays from 9am until 5pm and Saturdays from 9am until 3pm.

Brighthouse offers a range of payment options including weekly, fortnightly and monthly repayments.  You can apply for credit online by visiting their website at https://www.brighthouse.co.uk/apply-now or you can visit one of their stores to discuss what you need.  Once you set up the payment plan, a regular payment will be taken from your debit card without you needing to do anything.  If you have a bad credit rating and want to get some help to improve it, you can check out Brighthouse’s tips on their website at https://www.brighthouse.co.uk/on-finance/tips-to-improve-your-credit-rating.  This section will also help you understand how taking new credit will impact your credit rating.

If you need to send paperwork or other written correspondence, you can send this to their head office at:

Brighthouse Customer Relations

5 Hercules Way

Leavesden Park

Watford

WD25 7GS

Online application help – 0800 525 226

If you want to apply for credit to purchase an item on the Brighthouse website but encounter technical problems or need other help, you can call 0800 525 226.  This is a freephone number that is available from 10am until 8pm Monday to Saturday and can help with your online application.

Store FinderFind a store

If you want to find the nearest Brighthouse store to where you live, you can ring the customer services team on 0800 525 226.  You can also use the branch finder section on their website at https://www.brighthouse.co.uk/store-finder.  Most stores are open from 9am to 5:30pm six days a week but if you want to check the opening hours of a particular store, check it here https://www.brighthouse.co.uk/about-brighthouse/opening-times

Existing Customers

Debt advice – 0800 526 069

Financial problems can affect anyone and Brighthouse want to help their customers if they find themselves in trouble.  If you are having problems making a payment to the company, then ring the debt advice team on 0800 526 069. If you would prefer to get independent advice, you can use any of the following free services:

  • Step Change– over the phone number 0800 138 1111
  • National Debtline- over the phone number 0808 808 4000
  • Citizens’ Advice Bureau – over the phone number 03444 111 444 in England
  • The Money Advice Service– over the phone number 0300 500 5000

Business queries – 01923 488 200

If you are looking to invest in Brighthouse or have other business related queries, call 01923 488 200.  You can also visit the website at https://www.brighthousegroup.co.uk/our-numbers/ to find out more about the financial position of the company.

Careers – 01923 488 200

If you are interested in working for Brighthouse, they have a dedicated careers department where you can find the latest vacancies.  This includes in their head office, contact centre and across their branch network. You can also send an application or other paperwork by fax to 01923 488 202 or by post to 5 Hercules Way, Leavesden Park, Watford, WD25 7GS

Customer complaints – 0800 526 069

If you need to make a complaint about some aspect of your dealing with Brighthouse then you should call 0800 526 069 and they will put you in touch with the complaints team.  Lines are open from 9am until 5pm weekdays and from 9am until 3pm on Saturdays. Alternatively, you can send an email to [email protected] or use their social media channels to send information.

If you are unhappy with the response that you receive you can escalate the claim to the Financial Ombudsman Services.  You can ring them on 0800 023 4567 or 0300 123 9123. You can also send them details via email to [email protected] or in writing to Financial Ombudsman Service, Exchange Tower London, E14 9SR.

Brighthouse contact numbers

Customer services – 0800 525 226

Online application help – 0800 525 226

Debt advice – 0800 526 069

Business queries – 01923 488 200

Careers – 01923 488 200

Customer complaints – 0800 526 069

Other ways to contact Brighthouse

As well as their contact numbers there are other ways to get in touch including various social media accounts and their website https://www.brighthouse.co.uk/

Social media

Download BrightHouse Android App
https://play.google.com/store/apps/details?id=com.BHTV&hl=en