BMW Recall 2018 Contact Number – Call 0843 133 7228
BMW has announced a large-scale recall of their vehicles following an investigation by the BBC’s Watchdog program that found a serious fault. If you have a BMW vehicle and want to know if you are affected and what to do, here’s the latest information.
About the recall and who to call
The recall is actually the second to take place around the problem. The first happened in April 2017 when BMW recalled just over 36,000 petrol cars that had a risk of cutting out completely while being driven. This new recall covers a wider range of BMW models and covers a longer period of time. It also covers cars sold both in UK and Ireland.
The cars being recalled (in both petrol and diesel versions) are:
- BMW 1 series
- BMW 3 series
- Z4 models
- X models
The recall applies to all vehicles that were manufactured between March 2007 and August 2011. It is believed to be around 312,000 vehicles.
Is this my car?
If you are unsure if this is your vehicle, you can use your VIN or Vehicle Identification Number to get this information. A VIN is a long string of numbers, usually about 17 digits in total that is unique to your vehicle. It is found on the dash at the base of the windscreen (driver’s side) or on a sticker on the driver’s door. It is also found on the engine block. You can also approach the DVLA with this number to find out when your vehicle was manufactured.
Who to call
BMW have said they are writing to all customers who might be affected by the problem within the next three weeks. In the letter will be information about what to do. You can also get in touch with your local BMW retailer who will be able to provide information about the car and if the work is needed, even if you didn’t buy it from them.
BMW has also created a new customer hotline specifically for this problem which is 0800 083 4397.
What happens next?
If you have one of the vehicles noted above that was manufactured in this time frame, then you can get in touch with BMW as soon as possible. They will then arrange for your vehicle to be taken to one of their garages for the work to be carried out. This will not cost you anything – the repairs are free to correct the fault.
The work involved is relatively minor and involves replacing a plug that is causing the problem. It will usually only take a couple of hours, so you can wait for the vehicle or come back later to collect it – simply arrange this with the vehicle when you drop it off. Leave them with contact information if you do decide to leave.
Other contact options
If you are unsure what to do, you can call the number above to get help and advice. If you would prefer to visit your local BMW garage and get help from them, you can visit their website at www.bmw.co.uk and use the ‘Find a BMW Centre’ option to get your local garage.
If you experience a problem with your car of this nature before it is recalled to be fixed, you can ring the emergency helpline number on 0800 777 109. The car will then be taken to the nearest BMW retailer to fix the problem free of charge.
If you don’t have a BMW but you are still worried about faults on your vehicle you might have missed, you can visit the Driver and Vehicle Standards Agency (DVSA) website where there is a section to check for vehicle recalls. You can find this at https://www.gov.uk/check-vehicle-recall