AXA Contact Number: 0330 024 1235

0843 133 7473

AXA Customer Service Contact Numbers

AXA can help you with any account issues. Get in touch with the team with a query or complaint you can ring 0330 024 1235 – this is a 24-hour helpline.

 

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AXA is one of the biggest insurance companies in the UK and offers a range of insurances including car, home, landlord, business, health cover and travel.  The company received the Feefo Gold Trusted Merchant award in 2016. The AXA customer services team can be reached on 0330 024 1235.

AXA Website

Contact Numbers

HelplineUK contact numbers
Car Insurance 

Customer service, Breakdown cancellations

Customer service Ireland

Sales Enquiries

No claim discount enquiry

Finance & Payment enquiry

Claims support

Emergency assistance of breakdown

Windscreen repair support

 

0330 024 1158

0289 002 0104

0333 241 3545

0330 024 1157

0330 024 1229

0330 024 1305

0800 197 1121

0330 024 1306

Home Insurance

Customer support & complaints

Claims support

Legal expense claim

Home assistance

Finance enquiries

Claim Complaints

 

0330 024 1235

0330 024 8086

0330 024 1278

0330 024 1259

0330 024 1239

0330 024 1277

Travel Insurance

Customer Support & complaints

Medical and repatriation assistance

Claim support & complaints

Legal expense claims

Finance queries

 

 

 

0330 024 1307

0173 781 5626

0330 024 1308

0330 024 1309

0330 024 1229

 

 

Business Insurance

Customer service, cancellations & complaints

Sales enquiry support

Finance & payment queries

Claim complaints

 

0330 159 1508

0330 159 1520

0330 159 1525

0345 366 5529

Shop Insurance

Customer support, cancellations & complaints

Sales Enquiries

Finance & Payment queries

Renewal service

Claims support

 

0330 159 1505

0330 159 1504

0330 159 1506

0330 159 1507

0345 600 2715

Landlord Insurance

Customer support, cancellations & complaints

Sales Enquiries

Claims support

 

0330 159 1512

0330 159 1522

0345 600 2715

Van Insurance

Customer support, cancellations & complaints

Sales enquiries

Finance & Payment queries

Claims support

Windscreen repair & replacement support

Breakdown assistance

Claim complaints

 

0330 159 1509

0330 159 1521

0330 159 1526

0345 366 5529

0800 269 661

0345 521 1425

0345 605 2914

Professional Indemnity (existing claim)0844 381 4418
Public liability insurance claim

Employer’s liability insurance claim

Business Equipment claim

0345 600 2715
PPP Healthcare complaints

Private medical insurance

First healthcare insurance

0800 132 203
Dental insurance 0800 206 1781
Cashback 0845 605 0187
Cancer cash cover0800 158 3089
Business health insurance support0800 389 7413
Employee health & wellbeing plan0141 553 5000
International health insurance0189 259 6418

Opening times

Car insurance customer support

Car Insurance sales enquiry service

Breakdown cancellations

Home insurance customer support

Home Insurance policy complaints

Travel Insurance customer service

Travel insurance policy complaints

 

Monday to Friday 8am to 8pm,

Saturday 9am to 5pm,

Sunday and Bank Holidays 10am to 4pm

Car insurance Ireland customer supportMonday to Friday 8am to 8pm,

Saturday 9am to 4pm

Closed Sundays and Bank Holidays.

Car Insurance no claim discount serviceMonday to Friday 8am to 8pm,

Saturday 9am to 5pm,

Sunday closed and

Bank Holidays 10am to 4pm

Car insurance Finance & payment queries

Home insurance finance & payment queries

Travel insurance finance & payment queries

Monday to Friday 8am to 8pm,

Saturday 9am to 5pm,

Sundays and Bank Holidays Closed

Car insurance New claims

Car insurance windscreen repair & replacement

Car insurance breakdown assistance

Home Insurance claims

Home insurance legal expense claims

Home assistance

Emergency medical & repatriation assistance

Van insurance windscreen & replacement

Van insurance breakdown assistance

24 hours
 

Car insurance existing claims

Monday to Friday 8am to 5pm,

Saturdays, Sundays and public holidays closed

Home insurance claim complaints

Private medical insurance customer support

AXA cancer cash cover

AXA dental insurance support

Monday to Friday 8am to 8pm,

Saturday 9am to 5pm

Travel insurance Legal Expense claims

Travel insurance claim complaints

Monday to Friday 8.30am to 7.00pm and

Saturday 9.00am to 5.00pm

Sundays and Bank Holidays closed

 Business insurance customer service

Business insurance sales enquiries

Business Insurance cancellations

Shop insurance customer service

Shop insurance sales enquiries

Shop insurance renewals

Shop insurance cancellations

Landlord insurance customer service

Landlord insurance sales enquiries

Van insurance customer support

Van insurance sales enquiries

Van insurance finance & payment queries

Van insurance policy complaints

Van insurance cancellations

Monday to Friday, 8am to 8pm,

Saturday, 9am to 2pm

Business insurance finance & payment queries

Business insurance claim complaints

Shop insurance finance & payment queries

Shop insurance complaints

Landlord insurance complaints

Monday to Friday, 8am to 5pm
Professional Indemnity new & existing claims

Public liability insurance claims

Employer’s liability insurance claims

Business equipment claims

Landlord insurance claims

Shop insurance claims

Travel insurance claims

Van insurance claim complaints

Mon-Fri, 9am to 5pm
Business insurance policy complaints

Landlord insurance claims

Van insurance claims

AXA cashback

Monday to Friday, 8am to 6pm
Landlord insurance cancellationsMonday to Friday, 8am to 5pm,

Saturday, 9am to 2pm

Business health insuranceMonday to Friday, 8:30am-5:30pm

 Car insurance

The main car insurance team at AXA are available from 8 am until 8 pm weekdays and from 9 am until 5 pm on Saturdays.  They are also open 10 am until 4 pm Sundays and Bank Holidays. The number to call is 0330 024 1158 unless you are in Northern Ireland where the number is 0289 002 0104.  For new quotes and the sales department, call 0333 241 3545 or for no claims discount queries, call 0330 024 1157. There is a main fax number 0330 024 1261 and their postal address is AXA Insurance, PO Box 925, 9 Fudan Way, Stockton-On-Tees, TS19 1NL.

Finance and payment departments are open the same hours during the week and Saturday but closed Sundays and Bank Holidays.  You can reach them on 0330 024 1229. Breakdown policies with AXA can be reached on 0330 024 1158 while 0330 024 1305 is the main new claims line.  For calls from outside the UK, ring +44 189 250 2799. If you have a windscreen problem, call 0330 024 1306 if your cover includes this – line is open 24 hours.  And the 24-hour emergency breakdown line is 0800 197 1121.

Home insurance

For AXA’s home insurance team, call 0300 024 1235.  This line is open from 8 am until 8 pm weekdays, 9 am until 5 pm on Saturdays and 10 am until 4 pm on Sundays.  For home claims, you can ring 0330 024 8086 which is 24 hours. Or you can send details via email to [email protected].  For legal expenses and home assistance cases, call 0330 024 1278 and 0330 024 1259, both of which are 24-hour lines.  For customer support, ring 0330 024 1239 which is open weekdays and Saturdays. And if you need to make a complaint about your home insurance then call 0330 024 1277 or send an email to [email protected].  

Travel insurance

AXA has a travel insurance department that can be reached on 0330 024 1307.  This line is open from 8 am until 8 pm weekdays and from 9 am until 5 pm on Saturdays.  It is also open 10 am until 4 pm Sundays. For emergency assistance when you are outside the UK, call +44 173 781 5626, a 24-hour line.  If you need to file a non-emergency claim then call 0330 024 1308 unless it is for legal expenses, in which case call 0330 024 1309. These lines are closed on Sundays.

The financial team at the travel department are available weekdays and Saturdays and can be spoken to by calling 0330 024 1229. If you need to make a complaint call 0330 024 1307.

Business insurance

For business customers, you can call 0330 159 1508.  This line is open 8 am until 8 pm weekdays and from 9 am until 2 pm on Saturdays.  For new quotes and sales enquiries, call 0330 159 1520 or for payment related queries, call 0330 159 1525.  If you need to cancel a business policy, call 0330 159 1508 or to make a complaint, call 0345 366 5529. There is also a complaints email address at [email protected].

Shop insurance

The team at AXA handling shop insurance are available on 0330 159 1505 from 8 am until 8 pm weekdays and from 9 am until 2 pm Saturdays.  To speak to the sales team for new quotes, ring 0330 159 1504 or for finance and payment queries, call 0330 159 1506. There’s a dedicated renewals team on 0330 159 1507 and a cancellations team on 0330 159 1505.

Professional Indemnity Claims contact

If you need to make a professional indemnity claim, then call 0345 600 2715 or send an email to https://ukcontact.center/axa-number/[email protected].  Lines are open from 9 am until 5 pm weekdays.  For existing claims, call 0844 381 4418 or email to https://ukcontact.center/axa-number/[email protected].  To set up a new public liability claim you can call 0345 600 2715 or email to https://ukcontact.center/axa-number/[email protected] and the same number handles employer’s liability claims.

Landlord insurance

For AXA’s landlord insurance team, call 0330 159 1512 between 8 am and 8 pm weekdays or between 9 am and 2 pm on Saturdays.  You can get a new quote from the sales team on 0330 159 1522 or file a claim by calling 0345 600 2715. If you need to make a complaint then call 0330 159 1512 or to cancel the policy, call the same line.

Van insurance

The van insurance team are available on 0330 159 1509 between 8 am and 8 pm weekdays or between 9 am and 2 pm Saturdays.  You can also send an email to https://ukcontact.center/axa-number/[email protected].  New quotes are available from 0330 159 1521 while the finance and payment team is available on 0330 159 5529.  For windscreen services, call the 24-hour helpline on 0800 269 661 or for breakdown cover, ring 0345 521 1425. To make a complaint about a claim, call 0345 605 2914 or for general complaints call 0330 159 1509.  You can also email to https://ukcontact.center/axa-number/[email protected].

Media contact

If you are a journalist wanting to get in touch with AXA, then you can view the different contact options on the AXA media contact page at http://www.axa.co.uk/newsroom/mediacontacts/.

Private medical insurance

For private medical insurance contacts, call 0800 132 203 or visit the website and send a query this way.  Lines are open from 8 am until 8 pm Monday to Friday and from 9 am until 5 pm on Saturdays.  You can send details in writing to AXA PPP healthcare, PO Box 428, Tunbridge Wells, TN2 9ND, a fax to 0117 972 6095 or through a text relay by adding 18001 to the start of the numbers.

Other healthcare cover numbers are:

  • First healthcare – 0800 132 203
  • Dental insurance – 0800 206 1781 (fax 0117 972 6114)
  • Cancer cash cover – 0800 158 3089 (fax 0117 972 6095)
  • Business health insurance – 0800 389 7413 or 0141 553 5000

Cashback plan

If you have a cashback plan through AXA, you can talk to the team on 0845 605 0187.

PPP complaints

If you want to complain about PPP then you can ring AXA on 0800 132 203 or send a complaint in writing to Complaint Resolution Department, AXA PPP healthcare, Phillips House, Crescent Road, Tunbridge Wells, Kent, TN1 2PL.  You can also send details to the ombudsman via their online portal at https://www.axappphealthcare.co.uk/members/private-medical-insurance/my-membership-information/

Website and social media

Websitehttp://www.axa.co.uk/home.aspx
Registrationhttps://secure.axainsurance.com/Sales/Standard/LateRegistration/ReturnToRegister
Loginhttps://secure.axainsurance.com/Sales/Standard/LogOn/LogOn
Facebookhttps://www.facebook.com/pages/AXA-UK/114705175207191
Twitterhttps://twitter.com/AXAUK
YouTubehttps://www.youtube.com/user/axapeopleprotectors
LinkedInhttps://www.linkedin.com/company/axa-uk
iOS apphttps://itunes.apple.com/gb/app/axa-drivesave/id720681504?mt=8
Android apphttps://play.google.com/store/apps/details?id=com.mydrive.axa.drivesave&hl=en