Customer services – 0333 999 0100
If you want to book an appointment with an Autoglass technician, you can ring the customer services team on 0333 999 0100 or you can use the online booking form at https://www.autoglass.co.uk/ideal/?no_cache=1.
Autoglass offer their services to anyone but are also an approved repairer for many of the UK’s insurance companies. So if you ring your insurer for a replacement windscreen, you may find you are either sent straight to Autoglass or are redirected there by the insurer.
If you are outside the UK and need to contact Autoglass, you can use +44 333 999 0100. Be aware that calls will cost more than from ringing inside the UK and depending on your location and time of the call. There is also a fax number for the customer services team 0123 483 1100.
Technical problems – 0168 443 8028
If you are having problems with the website for Autoglass, then call 0168 443 8028. This includes if you have used the website to book an appointment but are now having trouble with your login information to get back in. If you need help using the website or other technical troubleshooting, then call this line. From outside the UK, you can use +44 168 443 8028.
Cancel an appointment – 0800 363 636
If you need to cancel an appointment you have already made, you can ring 0800 363 636 to speak to the Autoglass team. You can also use the website to access the booking and change it there. Make sure you do this as soon as possible as there may be charges if you leave it too late.
Body repairs – 0800 331 0133
As well as repairing and replacing windscreens, Autoglass also offer mobile repair for different problems with your car’s bodywork. So if you have noticed damage and don’t have time to go to the garage, then you can call 0800 331 0133 to book an appointment. Autoglass’ technicians can repair damage on up to four panels in a day or less. As well as ringing them, you can use the website to book an appointment or to change an existing appointment at https://autoglassbodyrepair.co.uk/
Autoglass Specials – 0800 413 044
Autoglass Specials is a dedicated number for vehicles that are not cars or vans. This includes anything from combine harvesters to coaches, tractors to motorhomes. They offer the same windscreen repair or replacement service as with cars and vans by calling 0800 413 044. If you want to submit a request for a sales visit, you can also use the form on the website at https://www.autoglassspecials.co.uk/index.php?id=contact-specials
Complaints – 0800 011 3896
Autoglass aim to offer the highest standards of service to all of their customers but sometimes you may not be happy with the service you have received. If you want to make a complaint, you can ring the complaints team on 0800 011 3896 or +44 800 011 3896 if you are outside the UK. You can also visit the website to fill in the complaint form at https://www.autoglass.co.uk/contact-us/?no_cache=1 or send an email to [email protected]. If you prefer to send details in writing, the address to use is
1 Priory Business Park
Autoglass has a single step complaint process that aims to handle all complaints in a single attempt. However, if you are unhappy with the response you can direct the complaint to the Financial Services Ombudsman by either calling them on 0300 123 9123 (free from most mobiles) or 0800 023 4567 (free from landlines) or by emailing [email protected]
You can also send details in writing to:
Financial Ombudsman Service
South Quay Plaza
183 March Wall
Autoglass phone numbers
Customer services/bookings 0333 999 0100
Technical problems 0168 443 8028
Cancel an appointment 0800 363 636
Body repair services 0800 331 0133
Autoglass Specials 0800 413 044
Complaints 0800 011 3896
Other ways to contact
As well as the various contact numbers, you can get in touch with Autoglass by using the online chat service on their website at https://www.autoglass.co.uk/contact-us/?no_cache=1 or by sending them an email through the contact form on the same page.
Write to us
If you want to write to Autoglass with a query, then you can send this to:
1 Priory Business Park
You can also catch up with Autoglass on social media where they have various profiles, customer chat options and update on their latest products and services.