AOL has a freephone customer services line available on 0808 234 9279 or you can also call the local rate number 0843 133 7271.
The second number is charged at 7p a minute from landlines and is the main UK contact number for all services from the company.
The numbers also help with technical support for any AOL account including lost login information and username or password problems.
You can also ring the number for any digital products or affiliate products such as Computer Checkup, System Mechanic of SUPERAntiSpyware.
The freephone number is open 8 until midnight, 7 days a week but may be closed on Bank Holidays.
There are also some dedicated social media options to contact the customer services team, as is appropriate for this type of company. So you can tweet to @aolsupporthelp or by visiting the Facebook app page at https://www.facebook.com/aol/app/128953167177144/
AOL mail has a dedicated customer services line on 0808 234 9279.
The number is there to help with problems such as emails not being sent or received or to deal with potentially hacked accounts. You can also visit the website https://myaccount.aol.com/ where there is a range of troubleshooting and FAQs that can resolve many problems.
Also, check https://help.aol.co.uk/articles/aol-mail-troubleshooting-and-error-messages for common problems affecting the whole network. You can also fill out a feedback form at http://feedback.aol.com/aolmailsupport to inform them of a problem or a solution you have found.
You can make a complaint to AOL’s head office by calling 0207 492 1000. The first step to registering a complaint is to ring the freephone helpline number on 0808 234 9279. If you can’t ring, then you can ring the head office number to escalate the complaint. In addition, you can write to the company with details of the problem although this will take longer than a phone call:
AOL Complaints Department,
Shropshire House,
11-20 Capper Street,
London,
WC1E 6JA,
United Kingdom.
Should AOL not be able to deal with the problem, you have the right to take it to the Alternative Dispute Resolution (ADR) scheme. Anyone taking part in the scheme can be used but AOL do recommend the Internet Service Providers Association who can be reached on 0870 0500 710 who are experts in dealing with companies such as AOL.
AOL DEPARTMENT | UK PHONE NUMBER |
Customer Services (general) | 0808 234 9279 |
Complaints & Head Office (all customers) | 0207 492 1000 |
Internet-based companies like AOL don’t always have a lot of non-internet ways to get in touch with them. Instead, they tend to focus on ways to contact them online where most of their services are based. However, there are some options including email and postal addresses and social media sites.
While slower than other methods, you are still welcome to write to AOL at the below address for any queries or complaints:
AOL,
Shropshire House,
11-20 Capper Street,
London,
WC1E 6JA,
United Kingdom.
You can use the general email address to send information to AOL or you can fill out a support form on the website at https://help.aol.co.uk/email-support/
There are also various social media options to contact the company where you can reach out about problems. Remember not to send sensitive information via these sites as it may not be secure.
Follow AOL on Facebook
www.facebook.com/aol (Main Site)
www.facebook.com/aol/app/128953167177144 (Customer Services)
Send a Tweet to AOL’s Twitter Page
twitter.com/AOL (Main)
twitter.com/aolsupporthelp (Customer Services)
AOL on Google+
Check out AOL’s LinkedIn Page
AOL’s Instagram Pictures
Watch AOL’s YouTube Videos
AOL Mail is an app you can download to your mobile phone and provides a range of information about getting in touch.
For Apple users, you can get it from iTunes at https://itunes.apple.com/app/id646100661 while Android users can find it at the Google Play store at https://play.google.com/store/apps/details?id=com.aol.mobile.aolapp