Amigo Loans Customer Service Contact Number: 01202 629200

0843 133 7238

Amigo Loans was one of the first guarantor loans companies in the UK who allow people to access credit in an entirely new way.  They are part of The Richmond Group and have meant that people who have been refused credit elsewhere are able to access new ways to get that financial help.  This is done through guarantor loans where a friend or family can stand as a guarantor and pay the loan if you don’t. Amigo Loans has a main customer service line available on 01202 629 161.

Mobile users can click on the number above to call this company.

Amigo Loans

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Amigo Loans contact numbers

HelplineContact Numbers
New Applications01202 629 200
Collections Team/ Complaints01202 629 161
24 Hour Payment Line01202 560 996
Store Enquiries01202 629 403
Press Team07799 652 418
PR Team Spirit Agency0207 360 7878
Amigo Recruitment Team01202 464 382
Accounts Payable Team01202 464447
Financial Ombudsman Services0800 023 4567
Step Change 0800 138 1111

Opening and closing times

Most of the teams at Amigo have standard opening hours which are 9am until 7pm Monday to Thursday, 9am until 6pm Friday and 9am until 1pm Saturdays.  The exception to this is the loan payment service which is available 24 hours a day and the complaints department which is open from 8am until 8pm Mon-Thurs, until 6pm Friday and 1pm on Saturday.

Amigo loan address

If you need to send paperwork, a query or complaint in writing, you can do it to their head office address which is:

Walton House, 56 – 58 Richmond Hill, Bournemouth, BH2 6EX

If the query relates to supporting information for your application, then you should use the specialist address:

Amigo Loans Nova Building, 118-128 Commercial Road, Bournemouth, BH2 5LT

contact loans

Contact Amigo Loans

If you want to contact the Amigo Loans team, you can ring 01202 629 200 which is open 9am-7pm Mon-Thu, 9am-6pm Fri, and 9am-1pm Sat.  There is also an email address for the team [email protected] and you can send questions through the online portal on the contact page of their website.

Collections department

If you are worried you can’t make a payment on time or need to talk to Amigo Loans about other financial problems, you can ring 01202 629 161.  This team is available from 8am-8pm Mon-Thurs, 9am-6pm Fri, and 9am-1pm Sat. There is also an email for the team at [email protected].

Payment line

To make it easy to process a payment to Amigo Loans, the payment line operates 24 hours a day, 7 days a week.  This can be found by calling 01202 560 996.

Payment options

There are various options as to how you pay back your Amigo loans.  Payments can be made:

  • With a debit or credit card
  • With a monthly direct debit, where the payment reduces each month
  • Via the online payment portal https://www.amigoloans.co.uk/login
  • By calling the payment line on 01202 560996
  • By calling into a Paypoint location and paying with cash

Introducers

All queries regarding introducers should be sent to the dedicated email address [email protected]

Changes

If you need to make changes to your Amigo Loans or update your information, you can call 01202 629 161.  Lines are available from 8am-8pm Mon-Thurs; 9am-6pm Fri; and 9am-1pm Sat or you can visit the website to do this.

Sign in issues

If you are having technical problems using the Amigo Loans website, you can call them on 0120 629 200 to get help with sign-in issues and other technical problems.  Lines are open 8am-8pm Mon-Thurs; 9am-6pm Fri; and 9am-1pm Sat or you can email them on [email protected]

Stores

Amigo Stores offer a range of great items at excellent prices that are offered regardless of your credit score.  Products are delivered quickly, often within 48 hours and you can visit the website to find out more.  If you want to talk to them about a product or delivery, you can ring 01202 629 403 which is open 9am-6pm Mon-Fri, and 9am-1pm Sat or you can email them at [email protected].  For postal queries, send your letter to Amigo Store Customer Services, 118-128 Commercial Road, Bournemouth, BH2 5LT.

If you want to contact the director of Amigo Stores, you can do this by email to [email protected]

Pressroom

If you are a journalist and want to contact the press room for the company, call 07799 652 418 or email to [email protected].  For Amigo Loans agency Team Sprint queries, call 0207 360 7878.

Loans Careers

If you want to find out about Amigo Loans vacancies or a career with the company, you can ring 01202 464 382 from 9am-6pm Mon-Fri or send an email to [email protected].  There is also an accounts payable team that you can contact on 01202 464 447 or by sending in writing to Amigo Loans, Nova Building, 118-128 Commercial Road, Bournemouth, BH2 5LT

Referrals

If you recommend your friends take an Amigo Loan and you get up to 5 people to do this, you will get 10% of what they borrow.  You can find out more about this by calling 01202 629 200 or by visiting https://www.amigoloans.co.uk/recommend-a-friend

Marketing emails

Should you no longer wish to receive marketing from Amigo loans, you can call 01202 629 200 to find out what to do or just visit this page http://www.amigoloans.co.uk/optout

Information request

If you want to know general information about your rights regarding Amigo Loans, and the information they hold on you, you can visit this page and complete the form to get this.  Alternatively, you can send the query to Amigo Loans, 118-128 Commercial Road, Bournemouth, Dorset, BH2 5LT   

If you want to get information about credit reference agencies that are used by the company to rate you, you can request this in writing from Amigo Loans, 118-128 Commercial Road, Bournemouth, Dorset, BH2 5LT   

Complaints

If you have a complaint about a product or service received from Amigo Loans, then you have various options:

  • Ring 01202 629 161 (lines open 8am-8pm Mon-Thurs; 9am-6pm Fri; and 9am-1pm Sat)
  • Send an email to [email protected]
  • Fill in the complaints form at http://www.amigoloans.co.uk/
  • Send the complaint in writing to Amigo Loans, 118-128 Commercial Road, Bournemouth, Dorset, BH2 5LT  

If you have a complaint about a store order, then you can ring 01202 629 403 or by emailing [email protected].  You can also use the address above.

If you are unhappy with their response, you can raise the matter with the Financial Ombudsman.  Their address is Financial Ombudsman Service, Exchange Tower London, E14 9SR or you can email them on [email protected] or ring 0800 023 4567.  Alternatively, you can use the European Commission dispute resolution provider at http://ec.europa.eu/consumers/odr.

For debt advice and support, you can also contact Step Change a charity who offer help for people with financial problems.  Call them on 0800 138 1111 or visit their website https://www.stepchange.org/

Amigo Loans Social media

Websitehttps://www.amigoloans.co.uk/
Register as a borrowerhttps://www.amigoloans.co.uk/loans/borrower/apply
Online loginhttps://www.amigoloans.co.uk/login
Facebookhttps://www.facebook.com/amigoloansuk
Twitterhttps://twitter.com/amigoloans
YouTubehttps://www.youtube.com/user/AmigoLoansTV
Instagramhttps://www.instagram.com/amigosatplay/
LinkedInhttps://www.linkedin.com/company/amigo-loans