Call connection number


This is a non affiliated call connection service. The call connection telephone numbers supplied by are charged at 7p for the first minute and then 7p per minute plus your phone companies access charge. Callers must be over the age of 18.

Amazon Customer Services – 0843 133 7295

Amazon has a freephone customer services team available at 0800 279 7234.  You can ask about an Amazon order that hasn’t arrived or a problem with an item you have received.  You can also cancel an order, arrange a return or refund by calling it.  This is the main number for digital services including Amazon Video, music downloads, games, software and audiobooks as well.

Amazon Prime members should use the freephone number to get help and support about their Video and Music accounts.  You can also change your settings, restore password or username information or cancel the membership.

If you are outside the UK, then you can ring +44 207 084 7911.  This will cost more than a UK line depending on where you are.

You can also write to the team at:

Amazon Customer Services,

1-9 The Grove,


SL1 1QP,

United Kingdom.

Amazon Kindle – 0800 496 2449

For queries around the Amazon Kindle e-reader, you can ring 0800 496 2449.  You can get technical support to use your Kindle, Fire tablet or the app for smartphones.  You can also manage subscriptions via this line.

If you are outside the UK and need help from the team, call +44 203 356 6212.  Remember calls will be more expensive, depending on where you call from and the line provider.

Complain to Amazon – 0207 084 7911

If you need to make a complaint to Amazon, then call their London head office on 0207 084 7911.  You should first call the main 0800 279 7234 for all queries and 0800 496 2449 for Kindle queries.  But if these lines can’t solve the problem you can escalate the claim to the head office.  Calls will cost up to 12p a minute plus access charge from landlines and 45p a minute from mobiles.  If you have free minutes on your contract, they will usually cover the cost of the call but check with your line provider.

Important Amazon UK Phone Numbers



Amazon General Customer Services

0800 279 7234

Amazon Kindle queries

0800 496 2449

Complaints to Amazon Head Office

0207 084 7911


Call costs – 0800 numbers are free from landlines and mobiles.  02 numbers are charged the same as 01 numbers (see the area code information page for more on this)

Amazon Contact Number

Amazon’s Alternative Contact Options


Amazon runs a comprehensive help section on their website where there is also a contact form to get support and technical advice.  Access it at

Social Media

Amazon also has a presence on the main social media sites and these can be used to get the latest offers, product information and basic help and advice: