Aberdeen City CouncilAberdeen City Council

Call 03000 200 292

Aberdeen City Council is the council responsible for the city of Aberdeen and some of the immediate surrounding areas.  There main contact number 03000 200 291.

Services on offer

The council offer a wide range of services for the people of Aberdeen.  This means they are often the first place to go to get information, help or services.

You can pay your council tax through the council website or by ringing the contact centre.  You can also ring them to change your address or to find out what band your property comes under.  You can also pay rent for a council-owned property and use the below numbers to request a repair to your home.  If you want to move to Aberdeen, then the council can help with information about available housing.

Aberdeen City Council is responsible for the bins and recycling centres around the city.  You can contact them to find when your bin will be collected. You can also find where your nearest recycling centre is to dispose of items.

If you need a paid collection of a large item such as an old sofa or kitchen white goods item, you can contact the council for this.

If you have children, you can ring the council of schools in the city and find out about term information.  You can start applying for a place in a school through the website or over the phone. You can also find out about leisure, culture and sports services across the city.

Aberdeen City Council

Wards

Aberdeen City Council is separated into 13 wards, each with 3-4 members sitting on the council representing it.  These wards are:

  1. Dyce/Bucksburn/Daneston
  2. Bridge of Don
  3. Kingswells/Sheddocksley/Summerhill
  4. Northfield/Mastrick North
  5. Hilton/Woodside/Stockethill
  6. Tillydrone/Seaton/Old Aberdeen
  7. Midstocket/Rosemount
  8. George Street/Harbour
  9. Lower Deeside
  10. Hazlehead/Ashley/Queens Cross
  11. Airyhall/Broomhill/Garthdee
  12. Torry/Ferryhill
  13. Kincorth/Nigg/Cove

Contacting the council

There are various ways to get in touch with the council and they offer a number of 03000 numbers that are free to call if you have inclusive minutes on your plan.  Otherwise, landlines will cost the same ringing the normal Aberdeen local rate number, which starts with 01224.

The 03000 200 292 number is open weekdays from 8am to 6pm and offers various services These include making an automated payment or contacting for emergency repairs.  If you need housing repairs for a council-owned property, you can ring this number. It also handles problems with waste, planning, parking, transport and council tax queries.

Outside the main hours, there is also emergency contact for problems such as emergency repairs, street lighting and environmental health issues.

The main council switchboard can be reached through 03000 200 291, again a number charged at the same rate as the local 01224 numbers.  This can help you find the right department and includes services such as press and media enquiries, city events and the elections unit.

The council also offer several freephone services to help the people of Aberdeen:

  • Anti-Social Behaviour (9am to 4am) – 0800 0510 434
  • Crisis Grants (Scottish Welfare Fund, 8am to 6pm) – 0800 0304 713
  • Homelessness (24 hour) – 0800 9176 379
  • Social Work (First point of contact, 24 hour) – 0800 7315 520

Calls to these numbers will be free from both landlines and mobiles.